Terms of Service

1. Service Description

VoxSync ("Service") is a real-time voice translation platform provided by Luvent Technologies ("we", "us", "our") that enables bidirectional translation during telephone calls over PSTN and VoIP networks.

The Service operates as an intermediary translation layer between telephony endpoints using speech-to-text, machine translation, and text-to-speech technologies.

2. Acceptance of Terms

By accessing or using VoxSync, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use the Service.

Your use of the Service is also subject to our Privacy Policy, which is incorporated by reference into these Terms.

3. Telephony Service Provisions

3.1 Call Routing and Processing

VoxSync operates as a telecommunications service intermediary. When you initiate a call using the Service:

• Your call is routed through our infrastructure via Twilio Media Streams
• Audio is processed in real-time using G.711 μ-law encoding at 8000 Hz
• Voice data is streamed through speech recognition, translation, and synthesis pipelines
• Translated audio is delivered to the destination endpoint in real-time

3.2 Audio Quality and Latency

The Service targets sub-400ms end-to-end latency. However, actual latency depends on network conditions, geographic distance, and carrier infrastructure. We make no guarantees regarding call quality, latency, or translation accuracy.

3.3 Carrier Compliance

Your use of the Service must comply with all applicable telecommunications regulations in your jurisdiction, including but not limited to call recording consent laws, GDPR, and carrier-specific terms of service.

4. Audio Data Handling

4.1 Ephemeral Processing

VoxSync processes audio data in memory only. We do not persistently store, record, or retain voice data by default:

• Audio streams are processed in real-time and discarded immediately after transmission
• Transcripts generated during translation are ephemeral and not stored beyond session duration
• Session metadata (call duration, language pairs, timestamps) may be retained for billing and operational purposes

4.2 Call Recording

If you enable call recording (opt-in feature), you are solely responsible for:

• Obtaining explicit consent from all call participants in accordance with applicable laws
• Complying with two-party consent laws where required
• Ensuring proper notification and disclosure to all parties
• Managing and securing recorded data in compliance with data protection regulations

5. Service Limitations

5.1 Translation Accuracy

Machine translation is not perfect. Translation accuracy depends on audio quality, accents, technical terminology, and language pair complexity. The Service is not suitable for:

• Emergency services (911, 112, or equivalent emergency numbers)
• Medical diagnosis or treatment discussions requiring precise terminology
• Legal proceedings or contractual negotiations where accuracy is critical
• Financial transactions requiring verbatim accuracy

5.2 Service Availability

We strive for high availability but do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, network issues, or third-party provider outages (Twilio, Deepgram, Groq, Cartesia).

6. User Obligations

You agree not to use the Service to:

• Violate any applicable laws, including telecommunications fraud, wiretapping, or unauthorized call recording
• Engage in toll fraud, phreaking, or any form of telephony abuse
• Generate automated calls (robocalls) without proper consent and regulatory compliance
• Transmit harmful, abusive, or illegal content
• Interfere with or disrupt the Service or connected networks

7. Billing and Payment

Pricing is based on call duration, language pairs used, and infrastructure costs. You are responsible for:

• All charges incurred through your account
• Maintaining sufficient account balance or valid payment method
• Monitoring usage to prevent unauthorized consumption

We reserve the right to suspend service if payment obligations are not met.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided "AS IS" without warranties of any kind
• We are not liable for translation errors, call quality issues, or service interruptions
• We are not liable for any damages arising from your use or inability to use the Service
• Our total liability shall not exceed the amount paid by you in the three months preceding the claim

9. Third-Party Services

VoxSync relies on third-party infrastructure providers (Twilio, Deepgram, Groq, Cartesia, AWS). Your use of the Service is also subject to these providers' terms of service. We are not responsible for third-party service failures or policy changes.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time for:

• Violation of these Terms
• Fraudulent or abusive activity
• Non-payment
• Legal or regulatory requirements

You may terminate your account at any time by contacting us at voxsync@theluvent.com.

11. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or service notification. Continued use of the Service after changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Luvent Technologies operates, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration.

13. Contact Information

For questions about these Terms, contact us at: