Privacy Policy

1. Overview

Luvent Technologies ("we", "us", "our") operates VoxSync, a real-time voice translation service. This Privacy Policy explains how we handle your data when you use our Service.

We are committed to protecting your privacy and processing voice data with zero retention by design.

2. Zero-Retention Voice Processing

2.1 Real-Time Ephemeral Processing

VoxSync operates on a zero-retention architecture for voice data:

• No audio storage: Voice data is processed in real-time memory buffers only and is never written to disk or persistent storage
• Immediate deletion: Audio chunks are discarded immediately after translation and transmission
• No call recording: We do not record, archive, or retain any audio content from your calls
• Ephemeral transcripts: Text transcripts generated during translation exist only in volatile memory and are discarded when the call ends

2.2 Third-Party Processing Partners

VoxSync transmits data to third-party service providers as necessary to provide telephony, speech recognition, translation, and speech synthesis. Each provider's handling and retention of data is governed by the applicable provider terms, policies, and service configuration.

The following providers are used:

• Twilio: Telephony and call/media transport
• Deepgram: Speech-to-text
• Cartesia: Text-to-speech
• Groq: Translation
• OpenAI: Fallback translation

3. Data We Collect

3.1 Microphone Access

The VoxSync mobile application requires microphone access to capture speech for real-time translation during calls. Audio is processed as part of the live translation pipeline and is not intentionally recorded by VoxSync as a call recording.

3.2 Technical Metadata (Non-Voice)

We collect minimal session metadata for billing, debugging, and service operation:

• Call duration and timestamps
• Source and destination language pairs
• Geographic region (country-level only)
• Technical performance metrics (latency, packet loss)
• Error logs and diagnostic data (no voice content)

3.3 Caller Information

Phone numbers are processed to establish and route calls through the telephony service. Phone numbers may also appear in operational logs. VoxSync does not currently maintain a database of user phone numbers, and active call information is held in application memory while required for call processing.

4. Data Protection

4.1 Legal Basis for Processing

VoxSync is designed to process personal data in accordance with applicable data protection requirements. Where GDPR or similar privacy laws apply, individuals may have rights provided by those laws, subject to applicable legal limitations.

We process your data based on:

• Contractual necessity: Processing is necessary to provide the translation service you requested
• Legitimate interests: Minimal metadata collection for billing, security, and service improvement

4.2 Your Rights

If you are in the European Economic Area (EEA), you have the following rights:

• Right to access: Request a copy of the metadata we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (except where retention is legally required)
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request a machine-readable copy of your data
• Right to object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@theluvent.com

4.3 Data Retention

Session and operational metadata may be logged for operational, troubleshooting, security, and performance purposes. Retention of server logs depends on the applicable server and infrastructure configuration. Voice data and transcripts are never retained.

5. International Data Transfers

VoxSync processes data in real-time across global infrastructure to minimize latency. Voice data is processed ephemerally in the nearest available region and is never stored internationally.

Session metadata may be transferred to and processed in the United States, where our primary infrastructure is located. We ensure appropriate safeguards are in place for international transfers in compliance with GDPR.

6. Security Measures

We implement industry-standard security measures to protect your data:

• VoxSync uses encrypted network connections, including HTTPS and secure WebSocket (WSS) connections. Audio transmission between Twilio and traditional phone networks follows standard telephony protocols.
• Access controls and authentication for service infrastructure
• Regular security audits and vulnerability assessments

7. Consent and Call Recording Laws

While VoxSync does not record calls, you are responsible for complying with local call recording and consent laws in your jurisdiction. Some regions require all parties to consent before using translation or call processing services.

It is your responsibility to obtain necessary consents before using the Service.

8. Children's Privacy

VoxSync is not intended for use by individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: